FAQs and Safety Tips

Have a question about your current account with Hampden Fuel Oil Co. or want to learn more about becoming a customer? Find answers to common customer questions about heating oil and fuel delivery, payment options, safety information, online account services, and more. If you don’t the information you need here, simply contact our office. We look forward to speaking with you!

Frequently Asked Questions

How do I read my tank gauge?
You can read your oil tank gauge like the gasoline gauge on your car. Most tank gauges are located on the top of the tank. Markers on the gauge will tell you if you are ¾ full, ½ full, ¼ full, or near empty. Some tank gauges are marked by gallons.

When should I order fuel?
If you are not an automatic delivery customer, it is your responsibility to order fuel accordingly to avoid a no-fuel emergency. Running out of fuel is a safety hazard that can significant damage to your equipment. We recommend that you schedule your next fuel delivery when your tank reads ¼ full or higher. This will give our team plenty of time to schedule, route, and deliver your heating fuel before tank levels get too low.

Where can I sign up for automatic delivery?
Automatic delivery is the easiest way to avoid a no-fuel emergency while saving time and money. To sign up for automatic delivery, simply contact our office by telephone or right here on our website.

How do I become a Hampden Fuel Oil customer?
Signing up to be customer with Hampden Fuel Oil is easy. Simply contact our office and one of our customer service team members will help you get started.

How can I pay my bill?
You can pay your bill with Hampden Fuel Oil right here on our website. Click here to pay your bill online. Customers can also make payments in our office or by mail. Contact us for more information.

Are there budget plans available?
Yes. We are pleased to offer our customers flexible payment plan options. Click here to view our budget plan options and contact us to sign up.

Have a different question? Contact our office to speak with one of our helpful customer service representatives!

How often should my equipment be serviced by an HVAC professional?
We highly recommend that you have your heating system maintained by a Hampden Fuel Oil heating specialist once a year. One annual visit can improve the operating efficiency of your system, reduce future heating bills, and lower the likelihood of a mid-season breakdown. The months just before or just after the heating season are the most ideal times to schedule your yearly tune-up.

Safety Tips

If you experience heat loss in your home, follow these steps to see if you can correct the issue quickly and safely:

  • Check your fuel tank gauge to see if your need heating oil. If you do, call Hampden Fuel Oil immediately.
  • Make sure your thermostat is on the HEAT setting and that the cooling function is not on instead.
  • Check that all furnace and emergency switches are ON.
  • Press the RESET button on your furnace—ONCE ONLY.

If you are unable to correct the problem, call Hampden Fuel Oil right away for assistance.

Use these simple preventative measures to significantly reduce the likelihood of a heat-out emergency in your home:

Our delivery team is committed to keeping your home safe and warm. Please help us deliver your fuel safely and on-schedule by keeping your driveway and pathways to fill pipes clear of obstructions. This is especially important during the winter months.